A dispute is a customer's request for compensation, where you can present your perspective on the situation. If the rating is below 2, the customer is offered the option to initiate a dispute with the shop to resolve any issues. The customer initially selects their desired dispute resolution. If you agree with it, the dispute is considered closed. If you disagree with the customer's request, the dispute will continue in a chat format. Flowwow acts only as a mediator. If the shop does not respond to the customer's messages within 3 days, Flowwow automatically closes the dispute in favour of the customer. If there is no response from the customer within 72 hours, the dispute is resolved in favour of Flowwow.

When a mutual agreement is reached between the customer and the seller, the dispute is closed, and the customer clicks the 'Finish Dispute' button. If an agreement cannot be reached between the customer and the seller, Flowwow takes over the dispute resolution. A dispute is the only way for the customer to receive compensation for their order. You can access the dispute via the link in the Flowwow chatbot or the app under the 'Chats' section.

Possible dispute resolution options:
1. Item replacement
2. Shop compliment
3. Flowwow or shop promo code
4. Partial or full refund, depending on the amount paid by the customer.